The controller of your personal data is the Realcom group entity to which your personal data has been submitted on the basis of a contractual or pre-contractual relationship, or whose Services you use or intend to use. You can see our contacts in the Contact information section.
1.2.1. full name;
1.2.2. e-mail address;
1.2.3. payment information;
1.2.4. phone number;
1.2.5. shipping/billing address;
1.2.6. any other information, which you provide for this purpose.
1.3.1. your vehicle data (for example, make, type and brand of the vehicle, mileage, technical information, etc.);
1.3.2. driver’s data (location, routes, driving habits, speed, direction, etc.);
1.3.3. digital tachograph and driver’s data and activities (for example, driver’s license number, name, time spent on breaks, start, stop and end time of driving, driving duration, tachograph calibration, tachograph manufacturer, information on tachograph control, absence calendar, etc.);
1.3.4. web browser data (for example, IP address, browser type, version, etc.);
1.3.5. other data, which we can receive during the use of our Service and which, in connection with other information, may contain personal data (for example, temperature data, fuel sensor data, etc.).
1.4.1. Driver’s data (for example, name, e-mail address, phone number, birth date, driver’s license number, digital tachograph card number and other data, which you have provided);
1.4.2. vehicle fleet data, according to your use and configuration of Realcom Service;
1.4.3. communication history with you;
1.4.4. other information, which may contain your personal data (for example, location, time zone, photo etc.).
1.6.1. your device and browser;
1.6.2. your IP address;
2.1. Realcom will process your personal data in order to provide you with the Service, improve it, solve any Service related issues you may have and ensure that you receive the best customer experience possible.
2.2. Realcom collects and processes your personal data for the following purposes:
3.1.1. Contract. Most of the time the legal basis for processing your personal data is the contractual relationship between you as the user of Service and Realcom, since we need certain information to conclude the contract and fulfil our obligations arising out of this contract.
3.1.2. Legal obligation. In some cases, Realcom processes personal data on basis of legal obligations, imposed on us by applicable law, such as financial and tax reporting obligations, or if we have to respond to legal process.
3.1.3. Legitimate interests. Processing of your personal data is necessary for pursuing legitimate interests of Realcom or the legitimate interests of third parties, always ensuring that such processing shall not outweigh your rights and freedoms. For example, we may process your data for marketing purposes based on our legitimate interest of developing and improving our business. Other legitimate interests include maintaining Service to meet the needs of our users and clients, advertising to make our Service freely available for users, detecting and preventing fraud, abuse, security and technical issues with the Service, fulfilling obligations to our partners, enforcing legal claims, etc.
3.1.4. Consent. When you subscribe to our blog or newsletter, we will send you information, for example, our news, promotions or offers, based on your consent. Note that you have the right to withdraw your consent at any time and unsubscribe by using the unsubscribe link provided in the e-mail or by contacting us.
Realcom will process your personal data for as long as any of the above-mentioned legal basis for data processing exist. At the end of this period, Realcom will delete your data.
5.1. For Realcom to be able to provide you with our Service, we work with third parties that provide us with different services we need in ordinary course of our business. The categories of third party recipients (processors) of personal data include hosting and server co-location service providers, communication and content delivery networks, data and cyber security service providers, billing and payment processing service providers, fraud detection and prevention service providers, web analytics, email distribution and monitoring service providers, session recording service, advertising and marketing service providers, IT, legal and financial advisors, among others (“Third-Party Service Providers”).
5.3. In certain situations, we might have a legal obligation to share your information with third parties, if it is required by law or when information is requested by public authorities.
5.4. Personal data processed by Realcom may be transferred to Third-Party Service Providers that are located outside of European Union. In such cases Realcom will only share personal data with such recipients that have undertaken to comply with the necessary data protection requirements and that are able to ensure an adequate level of protection or have provided adequate guarantees.
6.1. You have the right to request access to your personal data and to correct, amend, delete, transfer, or limit the use of your personal data by logging into your Realcom account or by reaching us using the contact information provided below. Before providing information, we may be required to verify your identity, thus we may require additional information.
6.2. If you believe that we have processed your personal data unlawfully, you have the right to submit a complaint to the contact information provided below, or to the respective data protection supervisory authority.
6.3. Provision of personal data is a requirement necessary to receive the Service and to enter into a contract with Realcom.
Address: 18. novembra str., No. 97, Daugavpils LV-5417, Latvia